Bookings and Payment
Lessons at Chalkwell are paid for on a half-termly basis. In general, five lessons will be scheduled per half-term. Year 6s may be offered fewer lessons towards the end of the school year as a result of SATS, leavers assembly rehearsals and secondary school open-days.
Group lessons are 30 minutes each, and cost £5 per lesson.
One-to-one lessons cost £17 per half-hour.
Invoices go out once the timetable has been confirmed, and must be paid prior to the first lesson of that half-term. Children will only be admitted to lessons if their account is settled - this means payment must be made by the first lesson in order to take part. If a lesson is missed due to an outstanding balance, that lesson will still need to be paid for if a student is to be readmitted at a later date.
Your invoice includes the timetable for that half term. Dates and times are subject to change each half term, and there may be variation from week to week in order to avoid clashes with school events. Please ensure you check every invoice carefully, and make a note on your calendar of each individual lesson.
Groups are allocated firstly by playing experience, then by class/year. When timetabling I do my utmost to minimise disruption to the classroom staff, as well as avoid clashes to core subjects. As such I'm afraid I cannot take requests for students to be placed in any particular group or time slot.
For the same reasons, it is sometimes unavoidable that one or two groups (usually beginner groups) may be scheduled to take place during lunchtime.
Students will automatically be re-enrolled for the following half-term, including the first half-term of the academic year, unless I receive a request to withdraw from lessons. I begin timetabling at the start of the holidays, therefore if you wish to discontinue lessons or change instrument please let me know at least one week before the beginning of the next half term. Failure to do so will result in being charged for that half term.
In order to take part in lessons, sheet music books will need to be purchased and bought to every lesson. When I know your child's level of experience I will advise on which to buy. These books are generally inexpensive and will see a student through for a substantial length of time.
Attendance and Cancellation
I'm afraid it is not possible for parents to cancel lessons, or to receive refunds for lessons missed for any reason other than cancellation on my part.
If I have to cancel a lesson, or a lesson cannot take place due to an important school event I will endeavour to reschedule to another week that half-term. If that isn't possible, then the balance will deducted from the next invoice, or refunded if the student is no longer continuing lessons.
Please bear in mind that it is your child's responsibility to attend their lesson. Although every effort will be made to ensure children know when their lesson is, neither I nor the school can accept responsibility for failure to attend due to forgetting about the lesson.
Students must attend with their correct instrument and learning materials, and behave appropriately in the lesson. Failure to do so may result in being removed from the class for that lesson, or permanently. Refunds cannot be issued in this instance.
In order to run my classes I have to retain certain information, which is held in online databases (My Music Staff [my student portal and calendar] and Textmarketer.co.uk [to send SMS messages]), my phone, and my computer which backs up to the cloud. Data held is limited to the minimum required for lessons to function: names, e-mail address and phone numbers of students and parents/guardians, instruments/skills being taught, levels of experience, timetable, and payment information. All information held on my computer and the cloud is encrypted. By signing up for lessons you agree to this data retention, and to be contacted via phone and/or e-mail. Data can be deleted on request, however in that instance I would be unable to continue lessons.